Frequently Asked Questions

Will I have my own hospice team and how often will they visit?

Every person receiving hospice has access to a registered nurse, social worker, hospice aide, and chaplain (also known as the interdisciplinary team) and volunteers. The hospice team will work with you and your family to create a plan of care that will outline the actions and goals for your hospice care.

All visits are based on you and your family’s needs in the care plan and your medical condition during the course of the illness. The frequency of volunteers and spiritual care is often dependent upon request and the availability of these services. Travel requirements and other factors may cause some variation in how many individuals each hospice staff serves.

Is hospice available 24 hours a day, 7 days a week?

Hospice care is available ‘on call’ after the administrative office has closed, seven days a week, 24 hours a day. Hospices are required to have nurses available to respond to a call for help within minutes, if necessary. Some hospice programs have chaplains and social workers on call as well.

What do hospice volunteer do?

Hospice volunteers are generally available to provide different types of support to individuals and their loved ones including running errands, preparing light meals, staying with a person to give loved ones a break, and lending emotional support and companionship to individuals and loved ones.

Because hospice volunteers spend time in homes, each hospice program generally has some type of application and interview process to assure the person is right for this type of volunteer work. In addition, hospice programs have an organized training program for their volunteers. Areas covered by these training programs often include understanding hospice, confidentiality, working with families, listening skills, signs and symptoms of approaching death, loss and grief and bereavement support.

What happens if I can't be cared for at home?

A growing number of hospice programs have their own hospice facility or have arrangements with nursing homes, hospitals or inpatient residential centers that care for people who cannot be cared for at home. However, the cost to live in these settings may not be fully covered by your insurance so it is best to find out if insurance covers this type of care before you call hospice.

Can I be cared for by hospice if I reside in a nursing facility or other type of long-term care facility?

Hospice services can be provided to a person who has a life-limiting illness wherever that person lives. This means a person living in a nursing facility or long-term care facility can receive specialized visits from hospice nurses, home health aides, chaplains, social workers, and volunteers, in addition to other care and services provided by the nursing facility. The hospice and the nursing home will have a written agreement in place in order for the hospice to serve residents of the facility.  The Medicare Hospice Benefit will cover the care related to your terminal illness, but it does not cover daily room and board charges of the facility.  If you are eligible for Medicaid, Medicaid will cover room and board charges.

Do state and federal reviewers inspect and evaluate hospices?

Yes. There are state licensure requirements that must be met by hospice programs in order for them to deliver care. In addition, hospices must comply with federal regulations in order to be approved for reimbursement under Medicare. Hospices must periodically undergo inspection to be sure they are meeting regulatory standards in order to maintain their license to operate and the certification that permits Medicare reimbursement.

How can I find out if a hospice provides excellent care?

Many hospices use tools to let them see how well they are doing in relation to quality hospice standards. To help hospice programs in making sure they give quality care and service, the National Hospice and Palliative Care Organization has developed recommended standards entitled ‘

Will I have my own hospice team and how often will they visit?

Every person receiving hospice has access to a physician, registered nurse, social worker, hospice aide, and chaplain (also known as the interdisciplinary team) and volunteers. The hospice team will work with you and your family to create a plan of care that will meet your needs and outline the actions and goals for your hospice care.

All visits are based on you and your family’s needs and your medical,emotional, and spiritual condition during the course of the illness. The frequency of volunteers and spiritual care is often dependent upon request and the availability of these services. Travel requirements and other factors may cause some variation in how many individuals each hospice staff serves.

Is hospice available 24 hours a day, 7 days a week?

Hospice care is available “after hours” after seven days a week after the administrative office has closed, ,. Hospices are required to have nurses available to respond to a call for help within minutes, if necessary. After hours nurses will respond to patient calls to offer assistance and and if needed, will prvide home visit to manage the patient’s issue.

Some hospice programs have chaplains and social workers on call as well.

What do hospice volunteer do?

Hospice volunteers are generally available to provide different types of support to individuals and their loved ones including running errands, preparing light meals, staying with a person to give loved ones a break, and lending emotional support and companionship to individuals and loved ones.

Because hospice volunteers spend time in homes, each hospice program generally has some type of application and interview process to assure the person is right for this type of volunteer work. In addition, hospice programs have an organized training program for their volunteers. Areas covered by these training programs often include understanding hospice, confidentiality, working with families, listening skills, signs and symptoms of approaching death, loss and grief and bereavement support.

What happens if I can't be cared for at home?

A growing number of hospice programs have their own hospice facility or have arrangements with nursing homes, hospitals or inpatient residential centers that care for people who cannot be cared for at home. However, the cost to live in these settings may not be fully covered by your insurance so it is best to find out if insurance covers this type of care before you need it.

Can I be cared for by hospice if I reside in a nursing facility or other type of long-term care facility?

Hospice services can be provided to a person who has a life-limiting illness wherever that person lives. This means a person living in a nursing facility or long-term care facility can receive specialized visits from hospice nurses, hospice aides, chaplains, social workers, and volunteers, in addition to receiving care and services provided by the nursing facility. The hospice team and the nursing home team will collaborate to coordinate all of your care.   The Medicare Hospice Benefit will cover the care related to your terminal illness and related illnesses, but it does not cover daily room and board charges of the facility.  Medicaid will cover room and board charges, but if you are not eligible for Medicaid, room and board is an out of pocket expense.

Do state and federal reviewers inspect and evaluate hospices?

Yes. There are state licensure requirements that must be met by hospice programs in order for them to deliver care. In addition, hospices must comply with federal regulations in order to be approved to receive reimbursement from Medicare. Hospices must periodically undergo inspection to be sure they are meeting regulatory standards in order to maintain their license to operate and the certification that permits Medicare reimbursement.

How can I find out if a hospice provides excellent care?

Many hospices use tools to let them see how well they are doing in relation to providing quality hospicecare. .

Most hospice programs use family satisfaction surveys to obtain feedback about their services so thyey can make improvements. Ask the hospice to share a summary of their family satisfaction scores for the last several months with you.   You can also ask to see their latest state or Medicare inspection report to see if there are care provision problems. Finally, you could ask to see the hospice providers list of complaints from the past 12 months.

Standards of Practice for Hospice Programs’ as one way of ensuring quality. NHPCO also offers hospices a tool to do a self-evaluation of their program compared to the NHPCO Standards. Ask the hospice if they have completed a self-assessment using the NHPCO Standards.

In addition, most programs use family satisfaction surveys to get feedback on their services and make improvements. Ask the hospice to share a summary of their family satisfaction scores for the last several months with you. You can also ask them if they participate in the national Family Evaluation of Hospice Care. If they do, they should be able to provide you with a summary that compares their scores with the national average scores.




National Hospice and Palliative Care Organization, www.nhpco.org

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